Borough Green Medical Practice

Submit a medical or admin request online and get the help you need - without waiting for an appointment.

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Introducing Our New Online Triage Service

We know it can be frustrating when phone lines are busy, and we want to make it easier for you to get the care you need. Our new online triage service, powered by Accurx, allows you to contact the practice quickly and securely about any medical or administrative issue.

By completing a short online form, your request goes straight to our clinical team, who will review it and decide the most appropriate next step. This may include advice, a prescription, a telephone call, or a face‑to‑face appointment if needed.

Using online triage helps you:

  • Avoid waiting on the phone

  • Submit your request at a time that suits you

  • Provide clear information about your symptoms

  • Upload photos (if relevant) to help our clinicians assess your condition more accurately

  • Receive a timely response from the most appropriate member of our team

Our aim is to make accessing care simpler, faster, and more convenient for all patients. If you can, please use our online triage service as your first point of contact for non‑urgent medical issues.

NHS Friends and Family

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Making The Right Choice

Are you unsure about which service you need?

"Use the Right Service" provides advice about different services within the NHS and which ones might best meet your need.

The Stop Think Choose website details the services patients should use and highlights the benefits of 111 and community pharmacists. The website includes a map and opening hours of all pharmacies in the county. 

Access it here: https://www.kentandmedwayccg.nhs.uk/your-health/local-services

For more information click HERE or watch the video HERE

 

 

Page last reviewed: 07 April 2026
Page created: 09 May 2022