Notice for patients
On Tuesday 20th April the surgery will be migrating to a new and improved clinical software system. This change is necessary to move us to the system used by our partner surgeries in the Sevenoaks Primary Care Network.
There will be a period of disruption to our services whilst this is carried out. From Wednesday 14th April until Thursday 22nd April whilst the data is transferred our doctors will be dealing with urgent calls only and we ask you to only contact us if absolutely necessary. We will also be offering fewer nursing and blood test appointments.
Please give us an extra couple of days to deal with prescription requests. You are able to order when you have 7 days of your previous prescription left.
We will continue to arrange appointments for second doses of covid vaccination as these become due.
If you currently use online services for ordering prescriptions or for booking appointments (when this was possible pre-covid) please note this service will be switched off temporarily and we will email you to advise how to resume services after the switch. You can use the box outside our dispensary to order your prescription manually.
This period is likely to be very difficult for our staff and we thank you in anticipation of your help and understanding.
IMPORTANT INFORMATION ABOUT THE LOCAL COVID VACCINATION PROGRAMME.
We are currently arranging second doses for those patients who are due.
You do not need to contact the surgery until you receive a phone call about getting the Covid-19 vaccines. Our phone lines are very busy and we would appreciate your support to keep phone lines open for people needing to make appointments for other health matters.
The surgery is open as usual but we will be operating a telephone triage system. We are facing high demand so the telephone lines may be busy. Please do not come to the surgery unless you have been invited by a doctor or nurse.
Please use the online tools at NHS 119 for all coronavirus related enquiries.
Please wear a mask when attending the surgery
Patients coming to the surgery for a to face-to-face appointment for any of our services must wear a face covering in line with the Government’s guidance. This doesn’t need to be a surgical mask, it can be as simple as a scarf, but does need to cover your nose and mouth. Please make it a priority to help us help you. For any queries regarding face masks please refer to the Government's advice here - https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own
Due to high demand Dispensary are asking for a minimum of 72 hours to process prescriptions. Following CCG guidance we are not able to issue more than one month's worth of medication at this time.
Dispensary is now open from 9am-1pm and 2pm-6pm. You may have to queue as we are only allowing one person at a time to enter the building. As the notices will inform you please stand well away from the top step in order to allow the person before you to exit.
Please allow 5 days from the date of any tests before calling for the results. As our phone lines are particularly busy in the early mornings please only call after 2pm for results.
PHONING THE SURGERY
We would also appreciate it if you could avoid the busiest time for the phone lines (between 8am - 10am) if you are calling for a routine appointment or other routine matters.
Information about the data the practice holds about you.
As you may know, new data protection regulations come into effect from 25th May. If you would like to read our fair processing and privacy notice it is available here ........Fair Processing and Privacy Notice
Do we have your up to date contact details? Have you changed your phone number but not got round to telling us yet? It's really important that we have the correct details for you in case we need to reach you about things like test results or to inform you if we need to reschedule your appointment at short notice due to unexpected staff sickness. You can change your contact details using the form at the foot of the page. We are now sending text reminders - if you wish to receive these please make sure we have your mobile number.
Do you have any particular communication needs? For example do you or someone you care for have impaired sight and therefore need us to write to you in large print. Please make reception aware of your preferences so that we can make a note in your medical record and comply with your request.
We welcome feedback from our patients. Please contact Sue Howe, our Practice Manager, if you have any comments to make about our services.
ONLINE ORDER OF PRESCRIPTIONS
Click Here to Order your Prescription
ONLINE APPOINTMENT BOOKING
Half day closures
The Practice will close on the following afternoons from 1.00 p.m. These closures are set by West Kent Clinical Commissioning Group (WKCCG) and are to ensure that Primary Health Care Teams are getting the essential training and development needed to ensure delivery of the best possible service to patients.
When the surgery is closed there will be an On Call service running during these events and these dates will also be displayed in the surgery premises and on the surgery door. If you have an urgent need for medical attention please call 111. In an emergency continue to call 999. Please remember to collect your repeat prescriptions outsides of these times.2021 closures:
Patient's wishing to transfer to another doctor - please complete the form here - and bring it in to the surgery
Transfer request form
Your Practice is registered with the Care Quality Commission - for more information you can visit cqc.org.uk or view our report here:
(Site updated 19/04/2021)