Noticeboard

IT IS STILL MANDATORY TO WEAR A MASK IN MEDICAL PREMISES.  PLEASE ENSURE YOU ARE WEARING A MASK BEFORE ENTERING THE SURGERY.  PLEASE HELP US TO KEEP OUR STAFF AND OTHER PATIENTS SAFE.

COVID VACCINATIONS

Please do not call the surgery to enquire about Covid boosters but read the information below.

We are holding Covid vaccination booster clinics twice a week and will continue to do so until we have offered appointments to all eligible patients.  We are currently telephoning to invite patients aged over 70 and those who are extremely clinically vulnerable (ie those who were advised to shield by the Government during the pandemic).

There must be 5 months between your last dose and the booster dose. You may receive a text or letter inviting you to obtain your booster via the central booking service which may be quicker or you can wait until you hear from us. These can be booked online or by calling 119.

The Government has announced that people aged over 40 can get their Covid boosters from Monday 22nd November.  We will not be offering vaccinations to patients under 50 unless they have conditions which put them at additional risk from Covid so patients under 50 will need to book via the National Booking Service. 

FLU VACCINATIONS

We have now held three walk in flu vaccination clinics and have vaccinated almost 3000 patients.  We will arrange further clinics on an appointment basis so if you have not already had your vaccination, please telephone to book an appointment.

Vaccinations are available for all patients aged over 50 as well as pregnant women, registered carers and those patients in an at risk category (see below).

Patients at greater risk from flu:

Asthma (and are on current repeat medications)

COPD,

Diabetes,

Kidney disease,

Liver disease,

Heart Disease,

Stroke/TIA patients;

a BMI of 40 or more recorded with the practice over the last 12 months;

a compromised immune system

Nasal Flu vaccination is available for children aged 2-3. Please call reception to book with a nurse.

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Zero Tolerance

We all have bad days, and when we feel ill we may feel 'down' and a little more irritable than normal. All our staff are here to help you. Reception staff are following procedures that help the practice to function efficiently. Staff have the right to work in a safe and secure environment and we, as employers, have the legal responsibility to provide that safe and secure environment.

zero tolerance

The practice will not tolerate:

  • Verbal abuse to staff which prevents them from doing their job or makes them feel unsafe.
  • Threats of violence or actual violence to a GP or a member of his or her staff.

The GPs have the right to remove from their list with immediate effect any patient who behaves in the above manner.

CORONAVIRUS

The surgery is open as usual but we will mostly be operating a telephone triage system.  We are facing high demand so the telephone lines may be busy. Please do not come to the surgery unless you have been invited by a doctor or nurse. There are a small number of face to face consultations available to book

Please use the online tools at NHS 119 for all coronavirus related enquiries.

Please wear a mask when attending the surgery

Patients coming to the surgery for a to face-to-face appointment for any of our services must wear a face covering 

DISPENSARY

Due to high demand Dispensary are asking for a minimum of 72 hours to process prescriptions.  Following CCG guidance we are not able to issue more than one month's worth of medication at this time.

Dispensary is now open from 9am-6pm.  You may have to queue as we are only allowing one person at a time to enter the building.  As the notices will inform you please stand well away from the top step in order to allow the person before you to exit.

Dispensary phone lines are open 10am-5pm

TEST RESULTS

Please allow 5 days from the date of any tests before calling for the results.  As our phone lines are particularly busy in the early mornings please only call after 2pm for results.

PHONING THE SURGERY

We would also appreciate it if you could avoid the busiest time for the phone lines (between 8am - 10am) if you are calling for a routine appointment or other routine matters.

Information about the data the practice holds about you.

As you may know, new data protection regulations come into effect from 25th May.  If you would like to read our fair processing and privacy notice it is available here ........ Privacy Notice

 

Contact details

Do we have your up to date contact details?  Have you changed your phone number but not got round to telling us yet?  It's really important that we have the correct details for you in case we need to reach you about things like test results or to inform you if we need to reschedule your appointment at short notice due to unexpected staff sickness. You can change your contact details using the form at the foot of the page. We are now sending text reminders - if you wish to receive these please make sure we have your mobile number.

Communication

Do you have any particular communication needs?  For example do you or someone you care for have impaired sight and therefore need us to write to you in large print.  Please make reception aware of your preferences so that we can make a note in your medical record and comply with your request.

Feedback

We welcome feedback from our patients.  Please contact Sue Howe, our Practice Manager, if you have any comments to make about our services. 

Half day closures

The Practice will close on the following afternoons from 1.00 p.m.  These closures are set by West Kent Clinical Commissioning Group (WKCCG) and are to ensure that Primary Health Care Teams are getting the essential training and development needed to ensure delivery of the best possible service to patients.  

When the surgery is closed there will be an On Call service running during these events and these dates will also be displayed in the surgery premises and on the surgery door. If you have an urgent need for medical attention please call 111. In an emergency continue to call 999. Please remember to collect your repeat prescriptions outsides of these times.

2021 closures:

9th September

19th October

10th November

Patient's wishing to transfer to another doctor - please complete the form here - and bring it in to the surgery

Transfer request form

Your Practice is registered with the Care Quality Commission - for more information you can visit cqc.org.uk or view our report here:

CQC Report 2017

(Site updated 22/11/2021)
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