We want to be able to contact you on the right numbers for appointment invitations, forms and other communications. If you have changed your mobile phone number recently please email us to update our records at gp.g82120@nhs.net.

If we only have one number for more than one adult in your household – please provide us with one for each person.

Many children have their parents' mobile number on their records.  As you turn 16, please make sure you update your details.

Please CHECK and UPDATE the contact details we have for you!

Thank you in advance!

In the last few years, it was necessary for GP practices to change the way they worked to ensure that everyone was kept safe. Here at Borough Green surgery we have always been proud that patients had good access to appointments and we were keen to ensure that this continued under the new way of working. Although we conducted initial triage on the telephone or online, we always invited patients in for a face to face appointment, if it was clinically appropriate. Of course, there are some conditions that have to be seen to be properly diagnosed and treated.  

We are able to meet patient demand by continuing our initial telephone triage system as we believe it is the best option for ensuring that those patients we see face to face are those most appropriate to be seen, therefore providing the most efficient way of dealing with the continued high demand. If you have a strong preference to be seen you can discuss it with the GP during the call.

We still continue to make available a limited number of pre-bookable face to face appointments for each doctor.  The majority of our appointments are initial telephone contracts with 36 telephone appointments available for each available doctor on each day, and patients who have a legitimately urgent need will still have the opportunity to speak to a doctor (may not be their own doctor) on the same day even when all these appointments are filled.

Our reception staff are trained to help patients by asking some key questions to identify the most relevant care pathway for the concern raised (signposting). We instruct them to ask patients why they are calling so that they can assist in ensuring the problem is dealt with by the most appropriate professional and that the professional can determine which calls might warrant a speedier response. If all our routine appointments are booked on the day you call you will be offered the next available routine appointment. If you feel you are unable to wait, you can request an urgent appointment. We do ask patients not to take an urgent appointment slot unless they feel it is something so urgent that you would otherwise have to call 111 or attend A&E.

Many thanks,
Borough Green doctors

The Practice will close on the following afternoons from 1.00 p.m. These closures are set by Kent & Medway Integrated Care Board (KMICB) and are to ensure that Primary Health Care Teams are getting the essential training and development needed to ensure delivery of the best possible service to patients.

When the surgery is closed there will be an On Call service running during these events and these dates will also be displayed in the surgery premises and on the surgery door. If you have an urgent need for medical attention please call 111. In an emergency continue to call 999. Please remember to collect your repeat prescriptions outsides of these times.

2024 closures:                                                       2025 closures:

• 1st February                                                   4th February
• 6th March                                                       6th March
• 9th May
• 5th June
• 16th July
• 14th August
• 5th September
• 8th October
• 6th November