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Noticeboard

FOR THE ATTENTION OF PATIENTS OF DR VARMA

Dr Varma will be leaving the surgery on 23rd May. His replacement will be Dr Vikki O’Neill who will commence at the surgery on 4th June. Your care will be covered by the duty doctors during the brief period between Dr Varma leaving and Dr O’Neill’s arrival.

We have recently seen a cut to the number of blood test appointment slots offered to us by Maidstone Tunbridge Wells Trust.  In the circumstances demand for the remaining slots is very high.  If you have a blood test appointment please can you ensure that you attend or let reception know if you wish to cancel.

We are now sending appointment reminders by text message.  If you would like to receive these please make sure we have your up to date mobile phone number.

As you can imagine, our telephone lines are busiest between 8am and 10am.  It would be really appreciated if patients ringing for a routine appointment or other routine matter could avoid those times. Thank you.

FOR LATEST NEWS SEE NOTICEBOARD ON THE LEFT

Information about the data the practice holds about you.

As you may know, new data protection regulations come into effect from 25th May.  If you would like to read our fair processing and privacy notice it is available here ........Fair Processing and Privacy Notice

Contact details

Do we have your up to date contact details?  Have you changed your phone number but not got round to telling us yet?  It's really important that we have the correct details for you in case we need to reach you about things like test results or to inform you if we need to reschedule your appointment at short notice due to unexpected staff sickness. You can change your contact details using the form at the foot of the page.

Communication

Do you have any particular communication needs?  For example do you or someone you care for have impaired sight and therefore need us to write to you in large print.  Please make reception aware of your preferences so that we can make a note in your medical record and comply with your request.

Feedback

We welcome feedback from our patients.  Please contact Sue Howe, our Practice Manager, if you have any comments to make about our services. 

ONLINE ORDER OF PRESCRIPTIONS

Click Here to Order your Prescription

 

ONLINE APPOINTMENT BOOKING

 

Half day closures

The Practice will close on the following afternoons from 1.00 p.m.  These closures are set by West Kent Clinical Commissioning Group (WKCCG) and are to ensure that Primary Health Care Teams are getting the essential training and development needed to ensure delivery of the best possible service to patients.  

When the surgery is closed there will be an On Call service running during these events and these dates will also be displayed in the surgery premises and on the surgery door. If you have an urgent need for medical attention please call 111. In an emergency continue to call 999. Please remember to collect your repeat prescriptions outsides of these times.

2018 closures
Thursday 7th June
Tuesday 17th July
Thursday 13th September
Tuesday 30th October
Wednesday 14th November

Patient's wishing to transfer to another doctor - please complete the form here - and bring it in to the surgery Transfer request form

Your Practice is registered with the Care Quality Commission - for more information you can visit cqc.org.uk or view our report here:

CQC Report 2016
  
(Site updated 19/06/2018)
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