This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.


We regret to say that we have no further supplies of pneumonia vaccine and due to a national shortage we are unlikely to get any more until January.  Please keep an eye on the website for updates.

We have recently seen a cut to the number of blood test appointment slots offered to us by Maidstone Tunbridge Wells Trust.  In the circumstances demand for the remaining slots is very high.  If you have a blood test appointment please can you ensure that you attend or let reception know if you wish to cancel.

We are now sending appointment reminders by text message.  If you would like to receive these please make sure we have your up to date mobile phone number.

As you can imagine, our telephone lines are busiest between 8am and 10am.  It would be really appreciated if patients ringing for a routine appointment or other routine matter could avoid those times. Thank you.

We are now taking bookings for flu vaccinations.  If you are eligible we will already have ordered your flu vaccination so we ask you to support the practice and have the flu jab at the surgery rather than at a pharmacy.

GPs average earnings

How we use your information - Protecting Privacy

The health information you share with us is kept in your medical record, a life long history of your health, which helps us with your future care. Your relationship with your doctor and other health workers is based on mutual trust and confidence and we do all we can to protect that trust.

Patient confidentiality underpins the structure of the NHS and is a priority for us. Dedicated teams of professionals make up the NHS and we will normally share your information only with others directly involved in your medical care.

We aim to keep your health record confidential and we will continue to improve this. We hope you feel confident that your information is safe. The NHS uses new technology to help deliver better patient care - health records can now be securely stored and shared electronically. Some NHS organisations have developed an Electronic Health Record - a way of storing your medical information electronically.

This allows doctors and other health professionals to access your up to date information, whether it is from your GP practice or the hospital. This will enable doctors to make more effective decisions about your treatment and care. Some of the information contained in your health record  might be used for reasons other than your own personal healthcare:

  • In the teaching and training of healthcare professionals.
  • As part of the funding arrangements for local health services.
  • To audit processes and practices.
  • To help plan future health services.
  • In health research programmes. You will be specifically asked to consent to any research project in which you participate directly.
  • To help plan your ongoing care with other agencies (e.g. social services)

The NHS is also required to have processes in place to manage patient information (e.g. keeping and updating records) which will include your medical information. These reasons are vital to the running of the NHS. Wherever possible, the shared information will be anonymous but if you have concerns about this, you can choose not to allow the information to be used.

Who has access?

Doctors, nurses and other health professionals need access to your records. However, this is on a need-to-know basis and includes only those directly involved in your care. If you are referred to hospital, your health/medical information will need to be transferred from your GP to the hospital, and back again. Secretaries, receptionists and other clerical staff will need limited access in order to carry out administrative tasks such as typing letters and booking appointments. All staff employed by the NHS have a duty of confidence to ensure that your information is not disclosed inappropriately, and they work to a Code of Conduct for handling personal information.

Other uses for your information

The NHS must, by law, notify the government of certain infectious diseases for public health purposes, e.g. measles, mumps, meningitis, etc. but not HIV/AIDS.

Births and deaths must also be notified.

A Court of Law can insist that medical information be disclosed to them.

Limited anonymised information is also shared with Primary Care Trusts to assist with the organisation of national public health programmes, e.g. breast screening, cervical smear tests, and childhood immunisations. Your personal information will not be passed on to any organisation for monetary gain.

Can I see my medical records?

Yes. Requests should be in writing to your GP. The request must responded to within 40 days and a charge may be made. If you feel anything has been added to the record that is factually incorrect, you have the right to apply to have it amended or deleted in accordance with the guidance in the 1998 Data Protection Act.

Can my records be withheld?

We will withhold any information contained in your records likely to cause harm to your mental or physical state, or that of other people. A senior clinician will make this decision. Any third party information would not be revealed without their consent.


As a Royal College of General Practitioners accredited research Practice we may invite you to take part in a research study. We will only use your information with your explicit consent. If you have been identified for possible inclusion in a research project you will be asked to complete a consent form. If you do not wish to take part, your information will be securely held and no identifiable information will leave the Practice. All reports and results will be anonymous.

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website